Accessibility
We are committed to providing a welcoming and inclusive experience for all guests. Our venue and accommodation offer a range of accessibility features and support services for guests with:
- Limited mobility
- Wheelchair or mobility scooter requirements
- Food allergies or dietary intolerances
Arrival and Parking
Accessible parking bays and designated drop-off areas are available close to the venue. Guests can access the main entrance via level or ramped pathways, with clear signage and unobstructed, slip-resistant access routes.
Reception offers seating, a lower counter and clear, easy-to-read information. Assistance with luggage, transport and navigating the venue may also be available during operating hours.
Venue Access
Our venue includes wide entryways, accessible pathways and clear routes throughout key public areas. Doors, signage and glass entry points feature visual contrast to assist guests with vision impairment.
Seating is available throughout the venue for guests who may be unable to stand for extended periods. Public areas provide even lighting, clear circulation spaces and accessible routes between buildings.
Please note that some external areas include steps. Our team is available to assist guests in accessing suitable routes where possible.
Accessible Facilities
Accessible public toilets are available, with wide doorways, appropriate circulation space, support handrails and accessible fittings.
Accommodation
Two accommodation rooms are available for guests who use a wheelchair. Accessible accommodation features include:
- Wide doorways and clear pathways throughout the room
- Accessible space beside the bed
- Easy-to-use wardrobe and drawer fittings
- Lower wardrobe hanging rails
- Accessible bathrooms with support rails
- Roll-in showers with a fixed fold-down seat or shower chair
- Flexible, handheld shower heads
- Non-allergenic bedding, toiletries, and cleaning products
Each accommodation cabin is detached and fitted with safety detectors. In the event of an emergency or bushfire alert, guests will be contacted directly and provided with clear instructions in accordance with our Bush Fire Management Plan.
Dining and Events
Our dining areas provide level access, wide entryways, and moveable seating to accommodate wheelchairs. Plain English menus are available, and our team can assist with dietary requirements and food allergies.
Our event spaces provide step-free access to key areas, including dining spaces, outdoor areas, and breakout spaces. Accessible parking, designated drop-off points, accessible toilets, and suitable circulation space are available.
Emergency Assistance
Clear emergency exits and evacuation signage are provided throughout the venue. Accessible evacuation routes avoid stairways where possible, and designated evacuation points are clearly marked.
Guests who may require additional assistance during an emergency can advise our team when making a booking or upon arrival. Accommodation guests can be recorded in the guest register to help ensure appropriate support during an evacuation.
Planning Your Visit
We encourage guests with specific accessibility requirements to contact our team before their visit. We are happy to discuss individual needs and help plan the most comfortable and enjoyable experience possible.
Accessibility FAQ’s
- Is the venue wheelchair accessible? – Yes. All main public areas, event spaces, and restrooms have step free access and wide doorways
- Are there accessible parking bays? – Yes. We have designated accessible parking spaces near the main entrance
- Can I reserve wheelchair seating? – Yes. Please request accessible seating when you book
- Are service animals welcome? – Yes
- Is the restaurant accessible? – Yes. All indoor and outdoor dining tables have wide spaces to allow easy movement
- Do you have fully accessible rooms? – Yes. We offer 2 dedicated accessible rooms with step free layouts. All cabins are accessible from ground level with full walk in shower
- Is there space to turn a wheelchair in the accommodation? – There is a clear path through the room. Our accessible cabins meet the required standards
- Are the balconies accessible? – Yes. The rooms have step free access so mobility devices can roll straight outside
- Do the accessible bathrooms have roll in showers? – Yes, we do with fitted handrails and a fold down fixed seat or shower chair. There is also a portable shower head on flexible hose
- Who do I contact for more help? – Please email info@aravinaestate.com or contact the front desk when you arrive